General conditions of sale

General Conditions of Sale – Luxvision

Effective Date: [Insert Date]

These General Conditions of Sale (“Terms”) apply to all purchases made on the Luxvision website and govern the contractual relationship between Luxvision (the “Seller”) and its customers (the “Buyer”). By placing an order on our website, you agree to these Terms.

1. Company Information

Luxvision
Legal Form:  Limited Company
Email: support@luxvision.com

2. Products

  • The products offered for sale are described and presented with the greatest possible accuracy.

  • Luxvision cannot be held liable for minor differences (e.g., color, dimensions) between product photos and the actual product.

  • All products are subject to availability. If an item is unavailable after your order, you will be notified and refunded.

3. Prices

  • All prices are listed in [EUR/USD/GBP – specify currency], inclusive/exclusive of VAT (depending on your setup).

  • Shipping costs are calculated separately and displayed before checkout.

  • Luxvision reserves the right to modify prices at any time, but products will be billed at the price displayed when the order was placed.

4. Orders

  • Placing an order constitutes acceptance of these Terms.

  • The Buyer must provide accurate and complete information when ordering.

  • Luxvision reserves the right to cancel or refuse any order in case of dispute with the Buyer, suspicion of fraud, or non-payment.

5. Payment

  • Payment is due immediately upon order confirmation.

  • Accepted payment methods: [Credit Cards, PayPal, Shopify Payments, etc.].

  • Transactions are secured via encrypted payment gateways. Luxvision does not store any banking details.

6. Delivery

  • Orders are shipped to the delivery address provided by the Buyer.

  • Delivery times vary depending on destination and carrier. They are given as an estimate and are not guaranteed.

  • Luxvision is not responsible for delays caused by the carrier or customs.

  • The Buyer is responsible for providing a correct and accessible delivery address.

7. Right of Withdrawal & Returns

  • Buyers within the EU have a 14-day withdrawal period starting from the date of delivery, without justification or penalty.

  • Returned items must be in unused condition, in original packaging, with all accessories.

  • Return shipping costs are at the Buyer’s expense, unless otherwise stated.

  • Refunds will be processed within 14 days of receipt of the returned goods.

  • Certain products (personalized items, perishable goods, unsealed hygiene products) are not eligible for return.

8. Warranty & Liability

  • All products benefit from the 2-year legal warranty of conformity.

  • Luxvision is not liable for misuse, negligence, or failure to follow product instructions by the Buyer.

  • Luxvision shall not be held responsible for indirect damages (loss of revenue, opportunity, data, etc.).

9. Intellectual Property

  • All texts, images, designs, and logos on the website are the exclusive property of Luxvision and are protected by intellectual property laws.

  • Any reproduction, distribution, or use without prior written consent is prohibited.

10. Personal Data

  • Personal data collected when placing an order is processed in compliance with our Privacy Policy.

  • Buyers have the right to access, modify, and delete their personal data.

11. Applicable Law & Dispute Resolution

  • These Terms are governed by the laws of UK .

  • In case of dispute, an amicable solution will be sought first. If no resolution is reached, disputes will fall under the jurisdiction of the competent courts of the Seller’s registered office.

12. Contact

For any questions regarding these Terms and Conditions of Sale, please contact us at:

Luxvision
Email: support@luxvision.com